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Customer care

Shipping and returns


UK orders

UK orders are sent via Royal Mail and charged as follows:

One month: £3.95

3 months: Free

6 months: Free

Subscription: Free

Your item will usually be delivered within 2-3 working days from dispatch.

USA and Canadian orders

USA orders are sent via USPS, shipping costs $7.99.

Your item will usually be delivered within 2-5 working days from dispatch.

Canadian orders are sent via FedEx, shipping costs £14.50 (GBP).

Your item will usually be delivered within 2 working days from dispatch.

International orders

Shipping to Europe costs £8.50 (GBP).

International shipping to other countries is calculated at checkout.

Prices are quoted net of import VAT, customs duty and other levies or taxes. As importer of the goods you are solely responsible for all import VAT, customs duty, other levies, tariffs or taxes and these may be payable on delivery of the goods to you.

For international orders your item will usually be delivered within 1-3 weeks from dispatch.


We offer a 14 day money back guarantee on all unopened Aegle’s products purchased through our website. Orders can only be returned if the safety seal is intact and the packaging is is good condition. 

To return your order please email us with your order number at Once we’ve received and checked it, assuming the product is in good condition we will then process your refund. Customers are responsible for paying the shipping costs for returned items unless the product is faulty.

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