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Customer care

Terms and conditions

1. Acceptance of Terms and Conditions

This website is operated by Aegle’s Botanicals Limited. Throughout the website, the terms “we”, “us” and “our” refer to Aegle’s Botanicals Limited.

Your use of this Platform is subject to these terms and conditions (“Terms and Conditions”).  The Terms and Conditions constitute a binding legal agreement between you and us, and your continued use of the Platform constitutes your acceptance and acknowledgement of these Terms and Conditions and any policy displayed on the Platform, all of which constitute a part of the Terms of Use. If you do not agree to the Terms of Use, you must not use the Platform.

Any time you visit the Platform, purchase any goods or services from us, or enter into any transaction with us whatsoever, you are taken to accept these Terms and Conditions.

We may amend or modify the Platform, the Terms and Conditions and/or the Privacy Policy at our sole discretion and at any time. Any amendments are effective 14 days after publication on the Platform. Your continued use of the Platform indicates your continued acceptance of the Terms and Conditions as modified.

These Terms and Conditions will prevail over any other terms or agreement between you and us.

2. Definitions

In these Terms and Conditions:

Cookie Policy means our cookie policy available

Content means any content whatsoever which you upload to the Platform, including but not limited to any bios, experience, descriptions, reviews, usage data, feedback, comments, chats, media.

Platform means this website and any service offered under the name “Aegle’s”.

Price means for each Product, the price listed on Platform and which are subject to change from time to time.

Privacy Policy means our privacy policy available

Product means any products or goods offered for sale on our Platform.

Sale Contract means a binding legal agreement under which we sell you the relevant Product/s for the Price/s.

Terms of Use means these Terms of Use which include the Privacy Policy.

Warranties mean any warranties, conditions, terms, representations, statements and promises of whatever nature, whether express or implied.

We, we, us, our means Aegle’s Botanicals Limited.

You, you or your mean you and any user of this Platform or any person buying Products from us.

3. Access

Access to and use of this Platform, and the availability of any Products, is subject to you being at least 18 years old and having the legal capacity to entering into binding contracts. If this condition is are not satisfied, you must cease using the Platform immediately.

4. Registration

You may be required to be a registered member to access certain features of our website.

When you register and activate your account, you will provide us with personal information such as your name and email address and other details. You must ensure that this information is accurate and current. We will handle all personal information we collect in accordance with our Privacy Policy.

You will create a username and password. You are responsible for keeping this username and password secure and are responsible for all use and activity carried out under this user name. You must not share your account credentials with any third party. We do not authorise anyone to use the service on your behalf, and we will not be liable for any loss or damage arising from any kind of unauthorised activity that takes place under your account.

You must not impersonate some other individual, business or company. In case you try to present yourself as another individual or company, your account may be suspended and legal action may be taken against you.

5. Content

Where the Platform allows you to upload any Content, you:

Represent and warrant to us that you have all right, title, interest and authority in the Content;

Represent and warrant to us that you have the permission to use the name and likeness of each person whose image appears in any Content in the manner contemplated by these Terms;

Represent and warrant to us that the use or exploitation of Content will not infringe the rights of any third party (including, but are not limited to, intellectual property rights and privacy rights); and

Agree and undertake to us to pay all amounts which become owing to any person (whether by way of royalty or otherwise) as a result of or in connection with your submission of the Content to or via the Platform.

It is your responsibility to back up any of Content to your own systems. We do not guarantee that the Platform will always be available at all times.

You agree that we can store Content in our servers.

To the maximum extent permitted by law, you release us and indemnify us from any claim or loss in relation to Content being stored in our servers.

This article 5 will survive termination of these Terms.

6. Your conduct

In using the Platform, you must:

Strictly comply with any policy displayed on our Platform;

Obey all laws whatsoever (including international law) which may apply in respect of your use of the Platform;

Behave courteously and politely to our employees and representatives;

Not take any action that is likely to impose upon the Platform or our (or its third-party suppliers) a disproportionately large load;

Not interfere with the proper working of the Platform or any activities conducted via the Platform, including by using any automated or manual software or process to "crawl", "spider" or engage in similar conduct in relation to the Platform;

Except to the extent the Copyright Act allows you to do so, not reverse engineer or otherwise seek to obtain any source code forming part of the Platform;

Not add any Content:

Unless you hold all necessary rights, licences and consents to do so;

That may result in you or us breaching any law, regulation, rule, code or other legal obligation;

That is or could reasonably be considered to be obscene, inappropriate, defamatory, disparaging, indecent, seditious, offensive, pornographic, threatening, abusive, liable to incite racial hatred, discriminatory, profane, in breach of confidence, in breach of privacy or harassing;

That would bring us or the Platform into disrepute;

That infringes the rights of any person;

That you know (or ought reasonably to suspect) is false, misleading, untruthful or inaccurate;

That contains unsolicited or unauthorised advertising (including junk mail or spam); or

That contains computer or software viruses, files or programs that are designed to interfere with the ordinary functions of the Platform, or obtain unauthorised access to any system, information, security device belonging to us or any third party.

7. Products

Sale Contracts

Every time you purchase any Products from us using the Platform or otherwise, you enter into a separate Sale Contract with us to buy the relevant Product in exchange for the relevant Price. The 
Sale Contract is subject to these Terms of Use, which are incorporated into every Sale Contract.


The Price must be paid without setoff or deduction. All Prices are subject to change at any time until a Sale Contract is confirmed by us. Payment must be effected through our current payment platform of choice.


Products displayed on our Platform or otherwise disclosed may not be available or be exactly as described.  We will use our best endeavours to ensure that Product details, descriptions, images and prices are correct at the time the relevant information is entered into the system or disclosed to you. However, to the extent permitted by law, we do not warrant that the descriptions or other content available on the Platform or otherwise disclosed are accurate, complete, reliable, current, or error-free.

Ordering Products

Product Prices may change region to region and due to a variety of factors, including without limitation promotional events or new offerings.

All Products are subject to availability.

We reserve the right to refuse to sell or supply Products to any person, for any reason, at our sole discretion.

Personal Use

Our Products and any samples which are provided to you are for your personal use only. You must not sell or resell any of the Products, or samples, that you purchase or otherwise receive from us. You must not supply them to anyone else, whether or not for reward.

Cancellation of Order

We may cancel or reduce your Products without notice if we believe, in our sole discretion, that:

You have breached the Terms of Use or that the completion of your Products may result in a breach of the Terms of Use; or

You are hostile or discourteous towards us;

You initiate credit card chargebacks or dispute/claims without valid cause.

We may also cancel a Product or part of Products for any of the following reasons:

The Product or item(s) for the Product is no longer available;

There was difficulty in processing payment information;

Delivery to the address was not possible;

A duplicate order for a Product was placed;

The Product was cancelled with your consent; or

Any other reasonable reason.

If your Product is cancelled, you will be contacted to explain the reason for the cancellation and (if applicable) the appropriate amount will be refunded via your original payment method.

You may not cancel an order without our prior written consent, which may be withheld at our sole discretion and provided on a case by case basis.


Title to Goods: we retain the legal ownership of any Products until the latter of the dispatch of the Products to you or when full payment for the Products is received by us. The legal ownership of the Products will immediately revert to us if we refund any such payment to you.

Delivery Timeframe: any delivery times quoted to you are indicative only. Products may be delivered in one or more parts. To the extent permitted by law, we do not accept any liability whatsoever for delayed delivery caused by any third-party.

Risk of Loss: Risk in the Products will pass to you upon delivery to you.

Receipt of Products: Upon delivery of the Products, you must inspect the Products for any shortage or quality issues. You will be deemed to have accepted the Products and waived the right to make any claim unless you notify us in writing within 14 days of receiving the Products. If we have provided you with more Products than what you ordered, you must also notify us and return the surplus Products to us (we will bear the shipping costs).


Returns are only with our prior written consent, which may be withheld at our sole discretion and provided on a case by case basis.

If you have received the wrong Products, any item is damaged or your order does not arrive please contact us immediately (and no longer than 14 days from receipt of the Products) and give a full detailed description of the problem / damage, as well as your name, contact number or email and order number. We will then determine how best to resolve your problem.

8. Intellectual Property Rights

Except where otherwise indicated or implied by context, we are the sole owners or licensees of all intellectual property comprised in the Platform (including all intellectual property comprised in the Platform content), and nothing in these Terms of Use constitutes a transfer of any intellectual property rights in or related to the Platform or Platform content.

You acknowledge and agree that the Platform and the content contained therein are protected by copyright, trademarks, service marks, patents, design registrations, and other proprietary rights and laws, and you agree to comply with and maintain all copyright notices and other restrictions on content accessed on or via the Platform.

You must not do anything which breaches or otherwise interferes with our intellectual property rights or the intellectual property rights of any of its third-party licensors. You may not distribute, reproduce, publish, alter, modify or create derivative works from the Platform content without our prior written permission or the relevant third-party licensor or exploit such contents for commercial benefit.

You acknowledge and agree that damages may not be an adequate remedy for a breach of this article 8 and that equitable or injunctive relief may be necessary.

9. Third part sites

The Platform may contain links to websites that are owned and operated by third parties. We have no control over these external websites, which are governed by terms and conditions and privacy policies independent of us.

You acknowledge and agree that when you access a third-party website available via a link contained on the Platform: 

You do so at your own risk and understand that you should review the privacy policy and terms and conditions of that website;

We are not liable for the content, accuracy, lawfulness, appropriateness, or any other aspect of that third-party website; and

You acknowledge and agree that to the full extent permitted by applicable law, we will not be liable for any loss or damage suffered by you or any other person as a result of or in connection with your access or use of any third-party website available via a link on the Platform.

10. Disclaimer and limitation of liability

Results and effectiveness of the products may vary from person to person and may be down to a variety of factors, many of which are outside of our control. Accordingly, we disclaim any liability for poor-performance of the products and for any non-economic loss including without limitation loss of enjoyment, disappointment, distress or frustration, whether physical or mental.

Our product statements have not been evaluated by the Food and Drug Administration or Food Standards Agency. Our products are not intended to diagnose, treat, cure, or prevent any disease. We do not provide medical advice and our products are strictly cosmetic only.

All information contained within this site is for informational purposes only. It is not intended to diagnose, treat, cure, or prevent any health problem, nor is it intended to replace the advice of a qualified medical practitioner, dietician, or mental health worker.

This platform may include forward-looking statements or statements of opinion. These statements are based on the reasonable beliefs of our management as well as assumptions made by and information currently available to us. Many factors that we are unable to predict with accuracy could cause our products’ actual results, performance or achievements to be materially different from those that may be expressed or implied by such forward-looking statements.

Our liability arising in connection with these terms of use or the platform is limited as follows:

We exclude all liability for consequential, special, indirect, non-economic or remote loss, including loss of opportunity or business;

Our total maximum total liability arising in connection with these terms of use is capped to the total amount of any products prices you have purchased from us in the last 12 months;

Our liability is excluded to the extent that you contributed to the liability;

We exclude all liability for anything you have been aware of for longer than six months and you have not commenced a claim; and

Our liability is subject to your duty to mitigate your loss.

Any information or advice provided on the Platform, including any information advice in relation to the Products, health or anything else, is of general nature only. You acknowledge that:

Your use of any Products and any accessories or any advice is solely at your own risk;

You must rely entirely on your own enquiries and judgment in relation to Products and any accessories, anything offered by us, any advice and any other information or material contained on the Platform;

You must not use any Products or other accessories in a manner inconsistent with any displayed instructions;

You should not rely solely on any information on the Platform and you must always consider obtaining independent advice, including without limitation advice from a medical professional. If a medical professional provides you with any advice in relation to the Products, you must follow that advice;

We are not liable for any reckless or negligent act or omission by you;

If at any time you have reason to believe that a certain act or omission is likely to result in damage or harm to any persons or property, you must not do that act or omission.

We exclude all liability for any damage to the Products caused by your failure to properly follow our advice or reasonable caution in relation to storage, maintenance and cleaning of the Products. You must take reasonable steps to store, maintain and clean all Products and accessories in accordance with standard practice and any instructions provided.

To the extent that any law restricts our right to exclude Warranties under these Terms of Use, these Terms of Use must be read subject to those provisions and nothing in these Terms of Use is intended to alter or restrict the operation of such provisions. If those statutory provisions apply, notwithstanding any other provision of these Terms of Use, to the extent that we are entitled to do so, we limit our liability pursuant to such provisions:

In the case of goods:

The replacement of the goods or the supply of equivalent goods;

The payment of the cost of replacing the goods or of acquiring equivalent goods; and in the case of services:

The supply of the services again; or

The payment of the cost of having the services supplied again.

We provide the Platform on an “as is” and on an “as available” basis without any Warranties as to continuous, uninterrupted or secure access to the Platform, that its servers are free of computer viruses, bugs or other harmful components, that defects will be corrected, or that you will not have disruption or other difficulties in using the Platform.

In the event that we terminate the Platform or your access to the Platform pursuant to these Terms of Use, you release us from all liability, loss or claims suffered by you as result of or arising out of such termination.

All of the above subclauses are cumulative to one another. 

12. Release and Indemnity

To the maximum extent permitted by law, you agree to release the Released Parties from all Loss or Claims arising out of or in any way connected with any Relevant Matter. You further waive any and all rights and benefits otherwise conferred by any statutory or non-statutory law of any jurisdiction that would purport to limit the scope of a release or waiver.

To the maximum extent permitted by law, you agree to indemnify, defend and hold harmless the Released Parties from any Loss or Claims arising out of or in any way connected with any Relevant Matter.

In this clause:

Claim means a claim, action, proceeding or demand made against a person concerned, however it arises and whether it is present or future, fixed or un-ascertained, actual or contingent.

Loss means a damage, loss, cost, expense or liability incurred by the person concerned however arising, including without limitation penalties, fines, and interest and including those which are prospective or contingent and those the amount of which for the time being is not ascertained or ascertainable.

Released Parties means us and our officers, directors, shareholders, agents, employees, consultants, associates affiliates, subsidiaries, sponsors, and other third-party partners. We hold the Released Parties’ rights on trust for their benefit.

Relevant Matter means anything in connection with:

Any damage to person, property, personal injury or death;

Your breach of these Terms of Use;

Any matter for which we have purported to disclaim liability for under these Terms of Use;

Your use, misuse, or abuse of the Platform; and

Your breach or failure to observe any applicable law.

13. Termination

You acknowledge and agree that:

We may terminate your access to the Platform at any time without giving any explanation.

We may terminate these Terms of Use or any Sale Contract immediately by notice to you in writing if you are deemed to breach these Terms of Use or associated policies in any way, in our sole discretion.

Termination of these Terms of Use, a Sale Contract or your access to the Platform does not release you from any of your obligations and liabilities that may have arisen or been incurred prior to the date of such termination.

14. General

You agree to all policies displayed on the Platform, including but not limited to the Privacy Policy and the Cookie Policy.

You must not assign, sublicense or otherwise deal in any other way with any of your rights under these Terms of Use.

If a provision of these Terms of Use is invalid or unenforceable it is to be read down or severed to the extent necessary without affecting the validity or enforceability of the remaining provisions.

Any waiver of any term on these Terms of Use by us can only be done in express writing. Any failure on our part to enforce a term does not constitute a waiver and we reserve the right in relation to all breaches unless expressly stated otherwise.

The contents of these Terms of Use constitute the entire agreement between the parties and supersede any prior negotiations, representations, understandings or arrangements made between the parties regarding the subject matter of this agreement, whether orally or in writing.

A provision of this agreement which can and is intended to operate after its conclusion will remain in full force and effect – including all indemnities and releases.

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